Shipping policy

Thank you for shopping with ADAM RANGIATEA RALPH LOVE. Focused on fashionable and premium casual apparel, our brand prioritizes precise order handling and secure logistics management for all global customers. We aim to process every clothing order faithfully, protect garment quality through specialized packaging to avoid creases and damage, and ensure consistent, timely delivery for all online purchases.

1. Order Processing Schedule

All confirmed apparel orders will undergo quality verification, product sorting and standard packaging procedures within 1-3 business days after order confirmation, excluding weekends and official public holidays. During busy sales seasons and large-scale promotional events with increased order volumes, standard processing timelines may be slightly extended. Customers will receive formal notifications if any considerable shipping delays occur.

2. Shipping Fee Arrangement

Shipping fees for all clothing items are automatically computed based on order specifications and delivery locations. The exact shipping cost will be clearly presented on the checkout page prior to payment, ensuring full transparency of all logistics-related expenses for every transaction.

3. Standard Shipping Duration

Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery periods are approximate and cannot be fully guaranteed. Actual parcel arrival times may be affected by courier service delays, customs clearance procedures, extreme weather conditions, international logistical restrictions and local holiday arrangements of destination countries.

4. Shipment Confirmation and Parcel Tracking

Once your apparel order is fully processed and dispatched from our warehouse, you will receive an official shipment confirmation email containing exclusive parcel tracking information.
Real-time tracking status and logistics updates will generally be activated and available for customer self-check within 24-48 hours after the shipping carrier completes parcel pickup and system data synchronization.

5. Delivery Address Liability Statement

Customers are required to thoroughly check and confirm the accuracy and completeness of their shipping address during checkout. ADAM RANGIATEA RALPH LOVE shall not be held liable for misdelivered or returned parcels caused by incorrect or incomplete address information provided by customers. Any packages returned due to address errors will be subject to additional reshipping fees borne by the buyer.

6. Lost and Damaged Parcel Handling Rules

If your clothing parcel goes missing during cross-border transportation, please contact our customer service team within 7 days of your expected delivery date to initiate a logistics investigation. For orders delivered with torn, stained or otherwise damaged apparel or packaging, please submit a support request within 48 hours of delivery and attach clear photos of defective items and packaging. Our team will review your case and resolve the issue efficiently.

7. Apparel Maintenance and Usage Disclaimer

Every clothing product is equipped with detailed care instructions for daily wear, cleaning and maintenance. All garments must be used and maintained in accordance with official guidelines. ADAM RANGIATEA RALPH LOVE assumes no responsibility for fabric fading, shrinkage, deformation or product damage caused by improper cleaning methods, unauthorized alteration or personal misuse of items.

8. International Customs Regulations & Contact Details

International shipments of apparel may incur import duties, customs taxes and additional clearance fees depending on local governmental regulations. All such extra charges are the sole responsibility of customers and are not included in product prices or standard shipping costs.
For any inquiries regarding this Shipping Policy and your order logistics status, please reach out to our professional support team via the official information below:
Trade Name: ADAM RANGIATEA RALPH LOVE
Phone number: +64 21 774 4160
Email: service@adamchic.shop
Physical address: 66 Mayville Avenue, Auckland, AUK 0600, New Zealand